Problem
An international medical firm required sensors for use in anaesthetic dispensing during surgical operations. They were developing equipment which ministered a mix of drugs crucial to the patient’s safety and well being during anaesthesia for surgery. They needed a set of probes to be installed in the dispenser.
Our Solution
In this case a set of three resistance thermometer probes was developed to meet the design criteria. There was a strong collaboration with the client using an open-book policy on all issues including costing. We agreed a manufacturing and test procedure to eliminate potential faults thus maintaining quality control in the long term. Statistical process control (SPC) techniques were utilised to ensure compliance within budget.
Working closely with our customer led to a strategy, which eliminated product failure and risk to the patient. Our manufacturing system analysis led to a rigorous procedure to ensure fault-free sensors were supplied ready for use without further customer testing.
This resulted in the customer producing a medical standards compliant solution. Throughout the ongoing product life cycle Peak Sensors has achieved a complaint-free status.
Challenges
Our challenges were to think creatively and to achieve a process that simplified the design of the temperature sensor and develop innovative production processes. We had to win the confidence of the customer early in the process.
Outcome
The relationship, with a fault-free product, has flourished resulting in long-term secure business.